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Service Design for BusinessNote: Shipping for this item is free. Please allow up to 6 weeks for delivery. Once your order is placed, it cannot be cancelled. Condition: BRAND NEW ISBN: 9781118988923 Year: 2015 Publisher: John Wiley & Sons Inc (US) Description: Unlock the potential of your business with *Service Design for Business*. This essential guide offers a transformative approach to enhancing customer experience through innovative service design. Written by experts at
Note: Shipping for this item is free. Please allow up to 6 weeks for delivery. Once your order is placed, it cannot be cancelled.Condition: BRAND NEW
ISBN: 9781118988923
Year: 2015
Publisher: John Wiley & Sons Inc (US)
Description:
Unlock the potential of your business with *Service Design for Business*. This essential guide offers a transformative approach to enhancing customer experience through innovative service design. Written by experts at Livework, a pioneer in the service design industry, this book reveals actionable strategies for meeting customer needs effectively.
In today’s digital landscape, competition is fierce, and it’s vital to engage customers through intentional service design. By adopting a design perspective, you will learn to view your organization through the eyes of your customer, fostering a culture where customer experience is everyone’s responsibility. The unique insights provided in this book will help you analyze market factors, ensuring your service offerings resonate well in today’s fast-paced environment.
*Service Design for Business* delves into real-world applications, featuring case studies from renowned organizations like Sony, Volkswagen, and Procter & Gamble. This practical handbook provides step-by-step methods to create a seamless customer journey, improve engagement, and ultimately drive business success.
Gain a competitive edge in service design and revolutionize how your customers interact with your brand. Whether you’re a business leader, designer, or marketer, this book is an invaluable resource for crafting exceptional customer experiences that keep them coming back.
Make your customer experience an organization-wide priority. Deliver memorable touchpoints and elevate your business to new heights with the power of service design.
Note: Shipping for this item is free. Please allow up to 6 weeks for delivery. Once your order is placed, it cannot be cancelled.
Condition: BRAND NEW
ISBN: 9781118988923
Year: 2015
Publisher: John Wiley & Sons Inc (US)
Description:
A practical approach to better customer experience through service design
Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible, effective approach for better responding to customers' needs and demands, and provides concrete strategy that can be implemented immediately. You'll learn how taking a design approach to problem solving helps foster creativity, and how to apply it to the real issues that move businesses forward. Highly visual and organized for easy navigation, this quick read is a handbook for connecting market factors to the organizational challenge of customer experience by seeing your company through the customers' eyes.
Livework pioneered the service design industry, and guides organizations including Sony, the British Government, Volkswagen Procter & Gamble, the BBC, and more toward a more carefully curated customer experience. In this book, the Livework experts show you how to put service design to work in your company to solve the ongoing challenge of winning with customers.
Approach customer experience from a design perspective
See your organization through the lens of the customer
Make customer experience an organization-wide responsibility
Analyze the market factors that dovetail with customer experience design
The Internet and other digital technology has brought the world to your customers' fingertips. With unprecedented choice, consumers are demanding more than just a
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4.9 ★★★★★
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Product Reviews
★★★★★ 5
Durable and a favorite toy
My 7 month old Black Lab loves this bone. She is a chewer and has gone to town on the three ends. They are roughed up a bit but holding up better than expected. Highly recommend for dogs that love to chew.
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Reviewed in the United States on June 6, 2026
★★★★★ 5
Perfect for aggressive chewers
I have a 2 year old pittie and she chows thru bones in minutes, even those reviewed as "long lasting". This thing is still going strong after 9 months. She was not initially interested, had to spread peanut butter on one end, one time, and now it is her go-to chew toy. Looks a little mangled after all this time but she's not even 75% thru it. Highly recommend, no stomach issues.
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Reviewed in the United States on June 7, 2026
★★★★★ 5
Great, durable bone
My dog loves this bone! It’s super durable and has lasted a few months. Keeps my golden busy! Definitely will buy again.
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Reviewed in the United States on June 9, 2026
★★★★★ 5
Best long-lasting dog chew
If you want something to occupy your dog that's harmless, this is the one. He doesn't have to chase it, so it doesn't get lost under the cabinets, and he's been chewing it for hours and barely made a mark on it. When he's chewing on this, he's not whining or asking to sit on my lap, and he can stay nearby as he enjoys this toy.
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Reviewed in the United States on June 12, 2026
★★★★★ 4
Not perfect for every dog, but still worth a shot
I bought the bacon-flavored Benebone with high hopes after reading the reviews. Our 45lb mutt loves to chew on bones (and thankfully that's ALL she loves to chew on!) but we've had trouble finding anything that she can't destroy in one sitting. We've heard that antlers are the longest lasting but can be damaging to the dog's teeth, so we wanted to try something with a little less potential for disaster.
The Benebone wishbone fared okay. I do have to say that she loved the bone, as did our 14lb schnoodle. The first day she had it, they took turns gnawing on it for hours. Unfortunately, the large one's jaws are quite strong, and so by the end of day 1 there were some pretty significant teething marks on each of the ends, and it was starting to look pretty gnarly. I put it up for a little bit, but they've had other nylon bones that looked worse so I gave it back to them the next day.
On day 2, the little one was chewing on it so vigorously (and I think the bone was gnarly enough) that her gums started bleeding. I noticed the blood on the bone so I took it away again.
On day 3, I gave the bone back to the large one to chew on. It wasn't too long, though, until I was hearing some pretty loud snaps and I found that the large pup was actually starting to get larger pieces off of the ends of the wishbone. This had me worried, so I threw the wishbone away.
Relative to other chew toys that the large one likes (she'll only chew on bones and edibles, for some reason - nothing with any sort of rubbery material), this did actually have a decent life span, but we're still looking for something better.
I give the product 3 stars because the dogs clearly loved the bone, and I'm sure that it's perfect for some dogs. For example, if it was just our schnoodle chewing on it, it would have lasted much longer and I would probably be posting a 5-star review here. In the end, though, we did buy the wishbone for the larger dog, and it failed to hold up for her - for the price, I would have wanted something that lasts longer - hence the two star deduction.
UPDATE 8/10/2014:
Not long after I posted this review, Benebone contacted me in the comments to offer a refund and hinted at the potential for a larger bone sometime in the future. I sent in our order number and they processed the refund quickly. I've added back an extra star, because Benebone's stellar customer service has made the product worth the try. I would definitely do business with Benebone again, and I'm looking forward to trying (or rather, having my pup try) a larger version of the bone if/when it surfaces!
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Reviewed in the United States on August 7, 2014
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